TikTok Shop US Qualified Dispute Protocol | Document ID: LBA-SOP-DISPUTE-2026
To guarantee a frictionless, highly protective buyer experience on TikTok Shop and our direct eCommerce channel, Lexington Bag Accessories LLC enforces an expedited 4-Step Counterfeit Dispute Protocol:
The buyer initiates a claim within 30 calendar days of delivery via the TikTok Shop resolution center or by emailing claims@lexington-accessories-us.pages.dev with their order number and specific concerns. No extensive third-party paperwork is required to initiate a preliminary case.
Upon notification, our concierge team immediately generates a prepaid, fully insured FedEx 2-Day Air return shipping label at zero cost to the buyer. The buyer simply deposits the packaged accessory at any authorized FedEx drop-off point.
Upon physical arrival at our Manhattan intake center, the item is immediately rescanned via Entrupy optical AI and independently examined by a second certified senior leather craftsman. If the buyer supplied a third-party report, it is cross-verified alongside the original benchmark scan.
If any authenticity discrepancy is confirmed, a 100% full refund is executed instantly back to the buyer's original payment method, including all taxes and shipping costs. In addition, an apology credit and authentication fee reimbursement are disbursed within 24 hours.
Claims Department: Lexington Bag Accessories LLC
Email: claims@lexington-accessories-us.pages.dev | Hotline: +1 (212) 593-8820 (Mon-Fri 9am-6pm EST)
Physical Returns Center: 445 Park Avenue, 9th Floor, New York, NY 10022